We know that getting in touch with solicitors might seem a bit overwhelming, and it’s something that you might be tempted to delay. But we’re here to lend a helping hand, and here’s our promise to you: when you reach out to us, your contact will be kept completely confidential—no commitment, no pressure to move forward, at absolutely zero cost. Our goal is to give you the peace of mind you need so you can take that next step with confidence.
From years of experience, we know that everyone’s comfort level with communication varies. This is completely normal, and we understand this.
Some people are happy to meet up with a solicitor. In this instance, we will come to see you – whether it be in your home, the hospital, or a nearby meeting office. On the other hand, if chatting over the phone or a video call feels more comfortable for you, we’ll make it happen, no problem.
For some people, the above might be too much, and they just want to ask a few questions to begin with. Or for others, they’re not ready to discuss a legal case yet but still want to ask some questions. This is no problem at all. We’re here to make things as simple as can be. Feel free to send us an email or use our contact form below.
Alternatively, you can use our ‘live chat’ where you can ask questions without giving away any of your details. Don’t worry, you’ll be speaking to a real person on our team – not a bot or people off-site that don’t work for us. Our live chat is available during office hours, but if you leave us a message outside of those times, we’ll get back to you once we’re back at our desks.
Whilst we’ve created a brief guide on the initial steps below, keep in mind that the process is tailored and built around you and what you’re comfortable with. You’re in control.
Contact our friendly team with what you need help with. As above, we can be contacted online or by calling us, whatever you are comfortable with. We can have an initial discussion about your case. There is no commitment to proceed, and it will not cost you anything.
We’ll quickly respond back to you by the means that you prefer (phone or online). If you call us, we can speak with you there and then, or arrange another time for one of our specialist lawyers to speak with you. If you would like to arrange a face-to-face meeting, we will be more than happy to arrange this. This meeting can be at your home, at hospital or at a meeting office close to you.
If you are happy to proceed and have a more in-depth discussion (including with your family or others close to you if you wish), this can be done by a further call, video call or in-person meeting. This can be in your home, at hospital or at a meeting office near you.
After discussing what we can offer, we will then provide ongoing support to give you the best outcome possible.
After talking to you (and your loved ones), if you are happy to proceed, we can start to investigate your case, and look at how we can offer support. If you feel you have more questions or would like more meetings, including with others close to you, then we are happy to arrange this. There is no pressure to proceed. What is important is that you and your family have all the time you need. You are in control, this is about moving forwards with how you feel most comfortable.
Let Coulthursts, the brain injury injury experts help you. Simply contact our friendly team below for free advice. Rest assured, any call and advice will be confidential and at no cost or obligation to proceed.
You deserve to get specialist legal support, the best compensation, the best recovery and quality of life.