We understand that contacting solicitors can feel daunting and may be something you wish to put off until later.
We are here to help, and this is our commitment to you; contact with us will be completely confidential – at no commitment or pressure to proceed, and will be at no cost. This is to give you all the reassurance you need to feel comfortable taking this next step.
We know from our experience that different people feel differently about what level of contact or communication they feel comfortable with. This is entirely normal, and we understand this.
Some are ready and want to meet with a solicitor. In this instance, we will come to see you. This can be at your home, hospital or at a meeting office near you. Whereas some may be happy to speak to a solicitor on the phone or by video call – we will be happy to arrange this.
For others, this may feel too much and just want to test the waters a little and ask a few questions at this stage. Or you may only have questions and not want to discuss a legal case. This is no problem, again we want to make this as easy as possible. You can email us or use our contact form.
Alternatively, use the ‘live chat’ where you can ask questions without giving any of your details. Do not worry, you get through to a live person at our firm – no bots or people off-site somewhere that do not work for us. For this reason, live chat only works during office hours, although you can leave a message for us to contact you when we are back in the office.
Whilst we have put a short process guide below for the initial steps, you will see that this is all bespoke and built around you as you are in control.
Contact our friendly team with what you need help with. As above, we can be contacted online or through a phone call – whatever you are comfortable with. We will have an initial discussion about your case or answer the questions that you have. There is no commitment to proceed, and it won’t cost you anything.
We’ll quickly respond back to you by the means that you want (phone or online). If you call us, we can speak with you there and then, or you can arrange another time for one of our specialist lawyers to speak with you. We will respond back in the way that you feel most comfortable, in-person, video call, by phone or online. If you would like to arrange a face-to-face meeting, we will be more than happy to arrange this and meet with you in your home, in a meeting office close to you or wherever else you feel most comfortable.
If you are happy to proceed and have a more in-depth discussion with you and your family, this can be done by a further phone call, video call or a face-to-face meeting. This can be at your home, a meeting office close to you or wherever you feel comfortable.
After talking to you (and your loved ones), if you are happy to proceed, we can start to investigate your case, and look at how we can offer support. Do you feel you would like more meetings, with you or others close to you? No problem, we are happy to arrange this. You are in control, this is about moving forwards in a way you feel most comfortable.
Let Coulthursts, the head injury experts help you. Contact our friendly team below for free advice. Rest assured, any call and advice will be confidential and at no cost or obligation to proceed.
You deserve to get the best chance at the best recovery, compensation and best quality of life.